City CarShare - About Us

If you want to do even more to support our mission, apply for a job at City CarShare. If you make the cut, you'll get to work in the Orpheum Theatre building located at the Civic Station BART/Muni station (and near the Heart of the City Farmers' Market.) You'll even get some nice benefits with your salary. City CarShare has a fun work environment and plenty of interesting and challenging work to do. And you better bet we're an equal opportunity employer.

If there are any open positions they'll be listed below with instructions for applying.

Positions Available:

City CarShare Member Service Associate (Full Time Weekends)

City CarShare Member Service Associate (Full Time Weekends)

City CarShare is a nonprofit organization with the mission of promoting carsharing as a means to reduce automobile dependence and to enhance the environmental and social integrity of our urban neighborhoods and planet.

City CarShare is immediately seeking a Member Services Associate to provide stellar customer service to existing and future members. This position requires someone who is passionate about providing delightful customer care, is computer literate, enjoys interacting with people, is extremely focused and organized, is able to multi-task and who can be relied on to work with minimal supervision as a team player. Must possess a confident, professional demeanor, with above average interpersonal and communication skills. Must also possess a sense of humor and a desire to help make a difference.

Responsibilities

Responding to member questions, issues and comments, ensuring a delightful user experience via telephone and email

Responding to service problems and emergency calls, ensuring that members receive follow- up assistance as needed

Respond to billing questions with assistance from the Finance Department

Providing new member application processing, from receipt of application to activation of membership

Processing cancellations, adjustments, fees and credits

Participating in a variety of office support functions

Assisting the Member Services staff in analysis and research of member service contacts, and helping to determine how to better serve members

Occasional rotation on 24 hour emergency line

Opportunities to participate in outreach activities

Position Requirements

A commitment to the mission of City CarShare

Ability to perform effectively in a high-volume environment

Ability to work Saturdays and Sundays as part of regular work schedule.

Willingness to participate in 4/10 alternative workweek schedule (4 days, 10hours/day)

Demonstrated customer service experience (three years work experience preferred)

Excellent oral and written communication skills

Excellent interpersonal skills and the ability to work well with all levels in the organization

Good PC/Mac skills and the ability to utilize MS Office, Internet and web tools, and internal data base applications

Compensation & Benefits

Compensation range: $12 - $14.50/hr.

Alternative workweek work schedule (4 days, 10 hrs/day).

This is a full-time, non-exempt position with paid vacation time

Comprehensive health and dental coverage

Employer-paid transit benefit

IRA with 3% employer match

Discounted City CarShare membership

Applicants must be open to flexible work hours, including weekends and early evening work. This is a full time non-exempt position.

To apply, please send your resume along with a customized cover letter to us.

No phone calls, please.

City CarShare is an Equal Opportunity Employer. City CarShare is dedicated to providing an open, tolerant, and diverse workplace environment. We encourage all qualified individuals, regardless of race, gender, sexual orientation, ethnicity or other background to apply for this position.

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Definition of Formal Applicant Status:

Simple submission of a resume does not constitute an individual submitter as an "applicant" for the available position, only that the submitter would like to be considered an applicant "candidate" for the available position. Successful "applicant" candidates must first a) show a legitimate interest in the position available via a City CarShare initiated preliminary phone, mail or email interview or exchange for additional informaiton; b) must then be invited by the City CarShare hiring body or manager to participate in City CarShare's formal standard application process.

The City CarShare standard application processes includes, but is not limited to: 1) full completion and submission of a comprehensive employment application form at City CarShare's premises; 2) the signing of a confidentiality, Non-Disclosure Agreement (NDA) at City CarShare's premises; 3) one or more in person interviews, at City CarShare's premises, with key company decision makers; 4) candidates permission to conduct background screening, to verify candidates information listed on the application itself, and information offered by the candidate during the application process.