If you want to do even more to support our mission, apply for a job at City CarShare. If you make the cut, you'll get to work in the Orpheum Theatre building located at the Civic Station BART/Muni station (and near the Heart of the City Farmers' Market.) You'll even get some nice benefits with your salary. City CarShare has a fun work environment and plenty of interesting and challenging work to do. And you better bet we're an equal opportunity employer.

If there are any open positions they'll be listed below with instructions for applying.

Positions Available:

• Member Services Associate

---

City CarShare Member Service Associate

City CarShare is a non-profit organization with the mission of promoting car-sharing as a means to reduce automobile dependence and to enhance the environmental and social integrity of our urban neighborhoods and planet.

City CarShare is immediately seeking a Member Services Associate to provide stellar customer service to existing and future members. This position requires someone who is passionate about providing delightful customer care, is computer literate, enjoys interacting with people, is extremely focused and organized, is able to multi-task and who can be relied on to work with minimal supervision as a team player. Confident professional, interpersonal and communication skills are required, as is a sense of humor and a desire to help make a difference.

Responsibilities

• Responding to member questions, issues and comments, ensuring a delightful user experience via telephone and email
• Responding to service problems and emergency calls, ensuring that members receive follow- up assistance as needed
• Respond to billing questions with assistance from the Finance Department
• Providing new member application processing, from receipt of application to activation of membership
• Processing cancellations, adjustments, fees and credits
• Participating in a variety of office support functions
• Assisting the Member Services staff in analysis and research of member service contacts, and helping to determine how to better serve members
• Occasional rotation on 24 hour emergency line
• Opportunities to participate in outreach activities

Position Requirements

• A commitment to the mission of City CarShare
• Ability to perform effectively in a high-volume environment
• Demonstrated customer service experience (three years work experience preferred)
• Excellent oral and written communication skills
• Excellent interpersonal skills and the ability to work well with all levels in the organization
• Good PC/Mac skills and the ability to utilize MS Office, Internet and web tools, and internal data base applications

Compensation & Benefits

• Compensation based on experience
• This is a full-time, non-exempt position with paid vacation time
• Comprehensive health and dental coverage
• Employer-paid transit benefit
• IRA with 3% employer match
• Discounted City CarShare membership

Prefer applicants that are open to flexible work hours, including weekend and early evening work. Will consider part time and full time requests.

City CarShare is an Equal Opportunity Employer. City CarShare is dedicated to providing an open, tolerant, and diverse workplace environment. We encourage all qualified individuals, regardless of race, gender, sexual orientation, ethnicity or other background to apply for this position.

To apply, please send your resume along with a customized cover letter to us.

No phone calls, please.

Keywords: fleet - automotive - rental - management - nonprofit