Member Service Associate 

City CarShare is immediately seeking a contract, full-time Member Services Associate to provide stellar customer service to existing and future members. This position requires someone who is passionate about providing delightful customer care, is computer literate, enjoys interacting with people, is extremely focused and organized, is able to multi-task and who can be relied on to work with minimal supervision as a team player.

Must possess a confident, professional demeanor, with above average interpersonal and communication skills. Must also possess a sense of humor and a desire to help make a difference.

Responsibilities

• Responding to member questions, issues and comments, ensuring a delightful user experience via telephone, email, and in person
• Responding to service problems and emergency calls, ensuring that members receive follow-up assistance as needed
• Respond to billing questions with assistance from the Finance Department as needed
• Providing new member application processing, from receipt of application to activation of membership
• Processing cancellations, adjustments, fees and credits
• Participating in a variety of office support functions
• Assisting the Member Services staff in analysis and research of member service contacts, and helping to determine how to better serve members
• Occasional rotation on 24 hour emergency line
• Opportunities to participate in outreach activities

 Position Requirements

• A commitment to the mission of City CarShare
• Ability to perform effectively in a high-volume environment
• Willingness for flexible work hours, including weekends (as part of a regular schedule) and early evening work.
• Willingness to participate in 4/10 alternative workweek schedules, if necessary
• Demonstrated customer service experience (three years relevant work experience preferred)
• Excellent oral and written communication skills
• Excellent interpersonal skills and the ability to work well with all levels in the organization
• Good PC/Mac skills and the ability to utilize MS Office, Internet and web tools, as well as internal data base applications.

Compensation:
$12 to $14.50 / hr depending on experience
This is a full-time contract non-exempt position for a minimum of ninety (90) days.
Those candidates converted to permanent status, will enjoy the following benefits.

• Paid vacation
• Paid sick leave
• Comprehensive health and dental coverage
• Employer-paid transit benefit
• IRA with 3% employer match
• Discounted City CarShare membership 

WHAT NOW? Please carefully follow our instructions below to apply.

Please send us an email with “I want to work for City CarShare!” in the subject line and attach a resume as a Word document or PDF detailing your last 3 positions and relevant customer service experience. In the body of the email, please provide a phone number you can be reached at during business hours (Monday through Friday, 9am-5pm), the earliest date you can start, and a response to the following questions:

1. Tell us a little about yourself and why you might be right for this position. Keep it brief and to the point. 
2. Tell us what you know about the car sharing industry and what impact you believe it has on the community and the environment. 
3. Tell us when you’ve gone above and beyond for a customer. Also, when you’ve gone above and beyond for an employer. 

Because of anticipated volume of applicants, we will only be responding to those whom we wish to interview. Please do not call with inquiries about this position.

City CarShare is an Equal Opportunity Employer. City CarShare is dedicated to providing an open, tolerant, and diverse workplace environment. We encourage all qualified individuals, regardless of race, gender, sexual orientation, ethnicity or other background to apply for this position.